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Please enter your order id and email to request an RMA (Return Merchandise Authorization).

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RMA Policy

Returns & Exchange Policy

Products that are new and in their original packaging may be returned or exchanged for up to 180 days following the original purchase date. Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first 30 days of purchase. Returns received after 15 days from original purchase date will be refunded as store credit. Due to federal health regulations, worn product must be laundered prior to returning. Products that have been worn and/or damaged due to consumer negligence may not be returned.

Fees, Exceptions & Rules

15% order processing charges will be deducted from refund. A $6.95 shipping charge will be applied to all exchanges which originally qualified for free shipping. A $9.95 shipping charge will be applied to exchanges of 3 items or more. Prices on exchanges will be based on website price at the time the exchange was requested. This policy is subject to change without prior notice. Therafirm products can only be returned within 30 days of receipt.


15% order processing charges will be deducted from refund. A $6.95 shipping charge will be applied to all exchanges which originally qualified for free shipping. A $9.95 shipping charge will be applied to exchanges of 3 items or more. Prices on exchanges will be based on website price at the time the exchange was requested. This policy is subject to change without prior notice. All Supports & Braces May Not Be Returned. They may be exchanged if un-opened. The following brands only qualify for an exchange: Zensah, McDavid. CEP, Jobst, RejuvaHealth, Dr. Scholl's, Futuro, Mediven, Juzo Truform, Therafirm, Second Skin, Sockwell, Activa. Any Activa items that worn or tried on are not exchangeable or refundable. Therafirm products can only be returned within 30 days of receipt for an exchange or store credit if NOT worn. Shipping charges are non-refundable.


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